Front Desk Attendant

Full/Part Time

Description

As a Front Desk Attendant, you will greet all of our guests as they arrive at Sector X. You’ll be responsible for communicating with guests over the phone, through email, etc., making bookings and keeping our booking schedule up to date, directing calls/messages to the proper party, keeping the shop looking it’s best, and enhancing the guest experience by providing exceptional customer service.

Responsibilities

  • Monitor phone and email communication with customers and other contacts.

  • Direct messages and phone calls to the appropriate party.

  • Make bookings and keep the daily schedule organized.

  • Provide schedule management for events.

  • Ensure the booking schedule flows seamlessly throughout the day.

  • Perform general setup and cleaning duties.

  • Processing customer purchases.

  • Cleaning and upkeep of various equipment.

  • Actively participate in team meetings and training sessions.

  • Anticipating guests’ customer service needs and providing assistance.

  • Adhering to all company policies and procedures.

  • Some responsibilities may not yet be listed.

Some Things About You

  • Comfortable talking on the phone to various customers.

  • Good customer service skills, interacting with guests.

  • Good organizational skills, Knowledgeable in schedule management.

  • Punctuality – on time for every shift.

  • Must have reliable transportation to and from the building.

  • Good communication skills with management, fellow team members, and guests.

  • Able to provide exceptional customer service to all guests.

  • Strong work ethic, willingness to learn, and able work in a team setting.

  • Flexible availability – including nights and weekends.

How We Work

  • We are open 5 days a week, Wednesdays-Sundays from early afternoon into evening.

  • As we are an entertainment business, our most important days are Friday and Saturdays and therefore we have extended hours.

  • You will have training in all parts of the Sector X experience.

Additional Info

Average Hours: 25-40 hours/week

Location: Cherry Hill, NJ

Experience: None necessary, just an interest in tech and/or video game and ability to demonstrate organizational and communication skills

Education: High school or Equivalent preferred; not required